Legal · Last updated: January 15, 2025
Privacy Policy
Zhejiang Zhaoyuan New Materials Co., Ltd. ("Zhaoyuan", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to visitors of our website, prospective customers, and business partners worldwide.
Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website. The types of data we may collect include:
Identity & Contact Data
Full name, company name, job title, email address, phone number, and country of residence.
Business & Transaction Data
Inquiry details, product interests, order history, quotation requests, and communication preferences.
Technical Data
IP address, browser type and version, time zone, operating system, and pages viewed on our site.
Communication Data
Emails, messages, and any other correspondence you exchange with our team.
Forms & Cookie Usage
Our website uses contact forms and cookies to facilitate communication and improve your browsing experience. Here is how each works:
Contact & Inquiry Forms
When you submit a form (e.g., "Request Samples", "Talk to Our Team"), we collect the data you enter -- name, company, email, phone, and message content -- solely to respond to your inquiry. We do not sell or rent this information to third parties.
Cookies & Analytics
We use essential cookies to operate the site and optional analytics cookies (e.g., Google Analytics) to understand aggregate traffic patterns. You can control or disable non-essential cookies through your browser settings at any time.
How We Use Your Data
We use the information we collect for legitimate business purposes, including:
- Responding to inquiries -- answering your questions about products, MOQs, pricing, samples, and orders.
- Quotations & order management -- preparing quotes, processing purchase orders, and managing production/shipping logistics.
- Product improvement -- analyzing aggregate feedback to enhance our packaging solutions and service quality.
- Legal compliance -- fulfilling obligations under applicable trade, customs, and data protection laws.
Data Retention & Security
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Inquiry records: 24 months
- Order records: 7 years (tax/legal)
- Marketing data: until opt-out
Security Measures
- SSL/TLS encrypted connections
- Access restricted to authorized staff
- Regular security reviews
Note: While we implement reasonable safeguards, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we take data protection seriously.
Third-Party Services
We may share limited data with trusted service providers who assist us in operating our website and serving our customers. These providers are contractually obligated to protect your data:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Google Analytics | Website traffic analysis | Anonymized usage data |
| Meta (Facebook) | Marketing & advertising | Contact data (if opted-in) |
| Email & CRM Providers | Communication management | Name, email, inquiry details |
| Logistics & Customs | Order shipping & compliance | Business & address data |
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
Your Data Protection Rights
Depending on your jurisdiction (e.g., GDPR in the EU/UK, CCPA in California), you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete information we hold.
Right to Erasure
Request deletion of your personal data, subject to legal obligations.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object / Restrict
Object to processing or request restriction of processing.
Right to Withdraw Consent
Withdraw previously given consent at any time.
To exercise any of these rights, please contact us at privacy@zhaoyuanpack.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
International Visitors & Data Transfers
Our company is based in Zhejiang, China, and our website is accessible globally. If you visit our website from outside China, please be aware that:
- Your data may be processed and stored on servers located in China or other countries where our service providers operate.
- For EU/UK visitors, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) where required by GDPR.
- By submitting your information, you acknowledge that your data will be transferred and processed as described in this policy.
We export to 50+ countries across Europe, North America, and South America.
Contact Us & Policy Updates
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
Company Address
Zhejiang Zhaoyuan New Materials Co., Ltd.No. 88, Industrial Zone, Yuyao City
Zhejiang Province, China
Email & Phone
- privacy@zhaoyuanpack.com
- info@zhaoyuanpack.com
- +86 574 8888 8888 (Mon-Fri, 9:00-18:00 CST)
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Material changes will be communicated through a prominent notice on our website.
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